Shipping and delivery
We use the delivery services of DPD.
How soon can I expect delivery?
For each product, the estimated delivery time is displayed.
Delivery time for items in stock is 4-8 working days after your order has been paid.
For more info regarding the delivery of your order, please contact our customer service department by e-mail at firstname.lastname@example.org. The expected delivery time starts after we received your payment. The daily deadline (on working days) for dispatching orders is 15h30.
Can I track the status of my order?
At the time of shipping you will automatically receive a Track and Trace code via email, enabling you to check the status of your order and the package's location.
Who delivers my order?
All deliveries are made by DPD. The delivery will be on the day indicated, at the specified shipping address. Tip: You can have your order delivered to your work; that way you can be sure that you will receive it quickly.
Can I make a delivery appointment?
You cannot make a delivery appointment because it depends on the DPD driver's route.
How much are the shipping costs?
For orders below £50.00, we charge shipping costs of £5.95.
We do not charge shipping costs for deliveries within the UK mainland for orders above £70.00.
For the following postal codes a delivery cost of £25.00 (remote area surcharge) applies, regardless the total order amount:
GY1-9, HS1-9, IM1-9, IV1-28, Northern Ireland, BT1-71, IV36, IV40-56, IV63, BT74-82, KA27-28, KW1-17, PA20-38, PA41-78, BT86-88, PH19-26, PH31-44, PO30-41, ZE1-3, BT92-97
Note: we don't deliver to the following Channel Islands: Alderney, Guernsey, Jersey, Sark and Herm.